Sales & Delivery
Payment methods and shipping information
Sale
How do I apply a discount code at checkout?
On the checkout page, fill in the required details. In the order summary, look for the 'Discount code or gift voucher' input field. Enter your discount code or gift voucher code. Click the 'Apply' button to activate the discount. Proceed to complete your purchase once the discount has been applied.
Payment
What payment methods can I use?
At AeroBand, you can pay securely with a wide range of payment methods:
Directly through your bank:
- iDEAL: pay through the secure environment of your own Dutch bank.
- Wero: the new European standard for fast, secure bank payments.
Credit cards and wallets:
- Cards: Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club.
- Wallets: Apple Pay and Google Pay, for one-click checkout.
Pay later and in instalments:
- Klarna: pay within 30 days or in interest-free instalments.
- Afterpay (Riverty): pay securely after your order has been delivered.
PayPal: pay quickly with built-in buyer protection. Don't have a PayPal account? You can still pay with your credit card or bank account via secure guest payment.
Your privacy is paramount: AeroBand does not store your card numbers or bank login details. All payments are processed via secure, encrypted connections from our payment partners.
What can I do if my payment fails?
If you're having trouble checking out, please try the following:
- Check if your card details or bank details are correct.
- Try a different payment method (e.g., iDEAL, PayPal, or credit card).
- Check if you have sufficient balance or spending limit.
- Refresh the page or try a different browser.
If it's still not working, please email us at info@aeroband.eu, and we'll be happy to help.
Do I pay extra costs when purchasing AeroBand products?
No. The prices in our shop are in euros and include VAT. You will not pay any additional transaction costs. Any shipping costs will be shown separately before you complete your order. For deliveries outside the European Union, import duties or customs charges may apply; these are at the customer's expense.
How do repayments work with Klarna installments?
Did you pay for your order in instalments with Klarna and are you returning it? Once we have received and approved your return, we will process the refund via Klarna. Klarna will then automatically adjust your payment plan or stop outstanding instalments. Keep an eye on your Klarna app or emails for the current status. Questions? Email info@aeroband.eu.
Shipping regions & delivery time
Shipping regions & delivery time
We ship to most countries worldwide. Orders are usually processed and shipped within 1–2 business days from our warehouse in the Netherlands. Estimated delivery times (excluding processing time):
- European Union: 1–4 business days
- Worldwide: 1–9 business days
- UPS Express (EU): 1–3 business days
Once your order has been dispatched, you will receive a shipping confirmation by email.
Shipping costs / How much does shipping cost?
Shipping costs are calculated at checkout. Our standard rates:
- Netherlands: €7.00 (free for orders over €50)
- European Union: €12.00 (free for orders over €50)
- Worldwide: €15.00 (free for orders over €50)
Express options: UPS Express within the EU (1–3 business days) for €15.00, or FedEx International Priority worldwide for €15.00 — selectable at checkout.
Do I pay import duties?
For deliveries within the European Union, you do not pay extra import duties. For orders outside the EU, import duties, VAT, or customs fees may apply, depending on the country of destination. These costs are for the customer's account and are not collected by AeroBand.
What if my order arrives damaged?
Did your order arrive damaged or defective? Please contact us within 7 days of delivery at info@aeroband.eu or through our returns portal. Include photos or a video, plus a photo of the shipping label. We will then quickly arrange a solution. This does not affect your legal warranty.