Shipping policy

Shipping Regions

Please note that AeroBand Guitars and PocketDrums follow separate logistics policies and may be shipped through different carriers.

We currently ship to the majority of major countries worldwide. To verify whether delivery is available to your location, add the desired product to your cart and proceed to checkout. Eligible shipping destinations and available shipping methods will be displayed there.

Processing Time

Orders typically require 1–2 business days for processing and packaging, excluding weekends (Saturday and Sunday).

Most products are shipped from our Netherlands (NL) warehouse.

Shipping Rates (Based on Order Value)

Shipping costs are calculated at checkout. Our current standard rates are:

Netherlands (Domestic)

  • Orders €0.00 – €49.99: €7.00

  • Orders €50.00 and above: Free shipping

European Union (EU)

  • Standard Shipping (Orders €0.00 – €49.99): €12.00

  • Standard Shipping (Orders €50.00 and above): Free shipping

  • UPS Express (1–3 business days): €15.00

International (Worldwide)

  • Standard Shipping (Orders €0.00 – €49.99): €15.00

  • Standard Shipping (Orders €50.00 and above): Free shipping

  • FedEx International Priority Shipping: €15.00

Note: Available methods and final costs may vary by destination and will always be shown at checkout.

Estimated Delivery Times (Business Days)

Estimated delivery times (excluding processing time):

  • European Union (EU): 1–4 business days

  • Worldwide: 1–9 business days

  • UPS Express (EU): 1–3 business days (as selected at checkout)

⚠️Please note:

  1. Delivery times may be extended due to incomplete/incorrect address information, customs clearance delays, remote areas, or other unforeseen circumstances. Final delivery depends on the carrier’s logistics arrangements.

  2. If items in your order are out of stock at the local warehouse, they may be shipped from another warehouse. Your order could arrive in separate packages.

A shipping confirmation email will be sent once the order has been dispatched. If you do not receive the email, please check your spam/junk folder.

For detailed shipping time estimates or additional assistance, please contact us at info@aeroband.eu.

Order & Logistics Tracking

Once your order has been shipped, you can track its status in two ways:

  1. Track My Order (Website)
    Visit aeroband.eu, scroll to the bottom of the page, and click “Track My Order” in the footer. Enter your order number, email address, or tracking number.

  2. Carrier Website
    Use the tracking number provided in your shipping confirmation email on the carrier’s official website for the most up-to-date tracking information.

If you can’t locate your tracking details or have concerns about your order, contact info@aeroband.eu.

Shipping Notice

To ensure successful delivery, please ensure your name, shipping address, and contact information are accurate and complete at checkout. We do not ship to P.O. Boxes.

  • Address Confirmation: Double-check your shipping address before completing payment. If you entered an incorrect address, contact info@aeroband.eu as soon as possible.

  • Shipping Destination: Orders can only be shipped to the country where the order was placed.

  • Address Changes After Shipping: Once shipped, we cannot guarantee address changes. Any risks or additional costs will be the customer’s responsibility.

Shipping Delays & Disclaimers

AeroBand is not responsible for delays or failed deliveries due to:

  • Extended transit times to remote areas (may add 1–2 business days)

  • Recipient-related issues (incorrect address/contact info, refusal, address change after dispatch, cancellation after shipment)

  • Force majeure events (natural disasters, transport disruptions, communication failures, government actions, wars, civil unrest, labor strikes)